Returns Policy

Cougar Store operates a very strict returns policy. Cougar Store supply and source products as a result of individual customer orders and specification and does not hold UK stock of every part on the website. We are therefore unable to store or resell returned items. Customers are strongly advised to undertake their own detailed product research prior to purchasing and ordering.

The return of an unwanted product must be within 28 days of the date of invoice. Returned products must be in the original, unopened packaging and be in a condition identical to that in which it was received. Customer pricing includes initial shipping costs which are non-refundable. Shipping costs will be deducted from the customer price before a refund is made.

Products that have been damaged while in transit must be reported to Cougar Store within 24 hours of delivery. Failure to do so will result in your claim being denied.

Its important that customers must inspect their shipment and order before signing, once a shipment is signed for it is treated as accepted and all liability is passed to the customer.

Many thanks for your cooperation. ​​​​​​​